These terms and conditions form the basis of the contract through which CBxchange (CBx, we or us) will deliver a service to you as a CBx member (you). On becoming a member of CBx you are automatically agreeing to these terms and conditions and you are providing us with the appropriate consent to handle your personal information in accordance with the Data Protection Act.

You can also download our Terms & conditions of Membership as a PDF


Membership of the CBx will provide you with membership at Basic, Organisation or Premium level.

As a CBx member you will receive a wide range of benefits. A typical membership package may include:

  • Full access to the CBx website
  • The opportunity to attend events nationwide
  • Access to a variety of advice on carbon performance issues.
  • The opportunity to access an extensive on line information resources.
  • Membership packages may vary according to the grade of membership held.
  • We reserve the right to change the benefits that apply to CBx membership at any time and without prior notice.


When you click to submit your application on line, or you post, telephone or e mail us with details of your application, you are making an offer to subscribe to CBx which, if accepted by us, will result in a legally binding contract.

At the point of renewal of your membership, your renewal payment is confirmation of the continued acceptance of this contract.

You may not transfer any of your rights and obligations under these terms and conditions to another person.

On Line application
For on line applications you will either have sight of a confirmation page or receive an email. If you have supplied your email address, acknowledgement that your application has been received and is being processed does not yet mean that the contract between us is formed. A legally binding contract is formed on the date we send your welcome pack. This will be sent out when all of your documents have been received and assessed, and membership grade is confirmed.

Written/verbal Application
For applications made verbally or via a written application form or e mail; the contract between us will be formed when we send your welcome pack. This will be sent out when all of your documents have been received and assessed, and membership grade is confirmed.


We offer a seven working days’ cooling off period for new members, effective from the day your application is accepted. This will allow you to cancel your subscription without any penalty. If you wish to cancel your new member subscription, you must notify us within these seven working days in writing, by letter, fax or e mail. If a welcome pack has been issued this must be returned to us. The cost of postage and packing applicable to the return of the welcome pack will be at your own expense and we will not be accountable for these costs.


We reserve the right not to fulfil, or to cancel, your application if we are unable to obtain payment authorisation from the issuer of your card. If you have been convicted of a criminal offence which is not yet spent, or have a prosecution pending, this must be declared. A declaration must also be made of insolvency or undischarged bankruptcy. Please note: this information will be treated in the strictest confidence and will only be taken into account if relevant. Spent convictions under the Rehabilitation of Offenders Act need not be disclosed.

If you are accepted into membership, but it subsequently turns out that any or all of the information provided by you was misleading or false, we reserve the right to revoke the membership with immediate effect, without the right of appeal.

Grades and upgrades are granted by our assessment team. We reserve the right to downgrade an application if following initial application it transpires the evidence we have received does not meet the assessment criteria. You have the right of appeal against the grade offer if you believe it to be unjust as not reflecting the level of your management experience. A review will be undertaken, with the decision of the assessment team then being final.


Neither party shall be liable to the other for any delay or non-performance of its obligations by reason of matters beyond its control including, but not limited to, any act of terrorism, war, riot, civil commotion, compliance with any law or government order, fire, flood or storm, strikes, or any other industrial dispute, delay in transit, power failure, postal delay, or any event that cannot be reasonably be planned for or avoided. In which case, we will deliver as soon as is reasonably possible.


Your CBx Membership is a rolling agreement which will automatically renew upon the anniversary of your application. You will receive a renewal notice in advance of the anniversary of your application date, informing you of your entitlement to cancel.

If you wish to cancel your membership, you must inform us of your intention to cancel a minimum of ten working days prior to the anniversary of your application. This notice should be provided directly to us, in writing by letter or e mail. No refunds will be provided unless the notice requirements are complied with. Once renewal of your membership has occurred, it will still be possible to cancel your membership, but we are not obliged to offer a refund, if notice has not been given.


Fees displayed on the application section of the website will prevail at all times in relation to orders placed on-line. Fees displayed on an application form, or quoted by a CBx representative, will prevail in relation to membership subscriptions placed verbally or by post. You may make a one-off payment for a one year membership subscription, new or renewal, by cheque, credit/debit card.

We reserve the right to increase the price of the membership subscription on an annual basis. You will be informed of any fee increase within your renewal letter. If we discover an error in the price of your membership subscription, we will inform you as soon as is reasonably possible.


If you are not using your own credit/debit card to pay for the membership subscription, you must ask the permission of the credit/debit card holder before entering the payment details. When you offer to subscribe to CBx either on-line, by post or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.


To the extent permitted by law, CBx will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with CBx membership.

You agree to indemnify and hold CBx and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against CBx arising out of any breach by you of these Terms and Conditions, or other liabilities arising out of your CBx membership.


Diligence and care should be taken when using the information provided. All services are subject to copyright law. We use our best endeavors to ensure all information provided by us is as up to date as possible. However, you should not rely on the information provided as the sole basis for making business, legal or other decisions. You should seek appropriate independent advice before making any such decisions.


The personal data you supply will be used to process your membership subscription. As a member of CBx your data will be used for marketing, statistical and analytical purposes and to administer your membership. You will receive membership communications and from time to time we will let you know about promotions. If you provide us with your e-mail address or SMS number, then we may send information which may be of interest.

We do not pass data to any third party.

If you wish to obtain a copy of your personal data held by us, then please write to the address below. Please note that you may be charged a fee of £10 for this service. You may also be asked to provide proof of your identity and for information that might help to locate the data you are seeking.

If you believe that any of the information we hold concerning you is incorrect or out of date, please provide us with the accurate information at the address below.


We will make every effort to ensure that the information on our website is accurate. However, we cannot guarantee this and accept no liability for any information given via this website. Even if data encryption is used, the security of information transmitted via the internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by electronic means shall be borne solely and exclusively by such user and in no event shall any such losses in whole or in part be borne by us. Please see website terms of use.


Members may be invited to events organised by us or our partners, to enable members to gain information and make the best use of networking opportunities.

Cancellations made 14 days or more before any chargeable event will be refunded in full. Cancellations after that date will be charged in full, although substitute attendees can be made at any time.


We may change these terms and conditions at any time upon giving you 14 days prior written notice. The most recent edition of these terms and conditions will be binding upon you. Members may exit the contract without penalty if they do not accept any proposed variation.


These terms and conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.


A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.


These terms and conditions override any contrary terms or conditions published by us in relation to any membership subscription between you and us.


Use of our logo by you is permitted for the level of membership and will be provided as part of the welcome pack. Use of the logo must be in strict compliance with the Branding Policy, located within your welcome pack.


We will respond to any complaint or query received within three working days. This may be an acknowledgement that we have received a complaint whilst further investigations are carried out. If you have any queries, comments or complaints about your subscription please contact us:

Telephone: 01344 388 014
Address: Ocean House, 12th Floor, The Ring, Bracknell, Berkshire, RG12 1AX