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By CBxchange

This Autumn is the climax to our year-long research project into optimising existing Heat Networks (what else would we be talking about?!) with our user-friendly report being released in the next month. Getting perhaps a little too excited, we will be sharing some of our initial findings with you weekly posed around three simple questions in the lead up to the launch: Are you turned on? Are you in charge?  and Are the right buttons being pushed?


Last week we established that it is worth investigating the performance of your heat network and question why it is switch off or underperforming. But in order to get some of the answers to these questions, you will need to understand where your roles, responsibilities, and contractual obligations lie.

For communal networks, this is relatively simple as the roles and responsibilities typically lie between two parties; the owner (who controls the network) and the final customers of one building only (who pays to uses the heat). Any instance where something fails within the network, or if the tenant is unsatisfied with the service, the issue falls on the owner. As such, any change in cost or pricing is the responsibility and decision of the network owner.

On the other hand, the roles and responsibilities within district network are much more complex. This is due to the different relationships and role responsibility at each point within the district heat network. District networks have two or more buildings supplying at least one final customer. The addition of the multiple buildings with multiple occupants within each creates for a greater complexity around contractual responsibility, especially when the buildings are mixed use (e.g. residential, retail, office etc). In this situation, it is always a good suggestion to map out your district network responsibility.

So are you in charge? Do you understand your contractual role? Have you mapped out your heat network responsibility?


These three questions might be slightly tongue and cheek in language, but do highlight several of the main points that CBxchange has identified from the lasts’ year of research. In true CBx fashion, we have been working collaboratively across the industry to collect an evidence base of cases studies and knowledge from experts to identify the issues and find the potential low cost/ quick win solutions to optimise the existing heat networks within the UK.

Our launch report signifies the end of this research phases, with our post-implementation fixes breaking down into three main sections: Technical, contractual and behavioural. Within this user report, we provide a range of common barriers, practical solutions, list KPIs and the next steps in order for you to enable our underperforming or dormant system to not only work for you, but towards our overall targets.

To find out more contact: info@cbxchange.org or call us on +44 (0) 1344 388 014